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Azwar, Azwar
Sekolah Tinggi Ilmu Islam dan Bahasa Arab (STIBA) Makassar
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Journal : IJHCM (International Journal of Human Capital Management)

 1 
Evaluation of The Distance Learning System Success of Apparatus Training: User Satisfaction Mediation Azwar Azwar; Siti Aisyah; Adji Suradji Muhammad
IJHCM (International Journal of Human Capital Management) Vol 5 No 2 (2021): (IJHCM) International Journal of Human Capital Management
Publisher : Program Studi S3 Ilmu Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/IJHCM.05.02.10

Abstract

This research aims to find out the influence of system quality and service quality of distance learning system on user satisfaction and the achievement of learning outcomes of trainees during the covid-19 pandemic era at the Financial Education and Training Agency of Makassar. In addition, the study also aims to examine how the role of user satisfaction in mediating the influence of system quality and service quality of distance learning systems on learning outcomes. This study used data obtained from respondents through questionnaires and quantitative approaches through component or variant-based of Structural Equation Modelling (SEM) techniques with Partial Least Square (PLS). The results show that in general the distance learning system has fully run well and successfully based on indicators of DeLone and McLean model. The system quality significantly has positive influence on user satisfaction, service quality significantly has positive influence on user satisfaction and user satisfaction also significantly has positive influence the learning outcomes. Meanwhile, user satisfaction can be a mediator in strengthening the influence of system quality service quality on learning outcomes. Financial Education and Training Agency of Makassar is expected to maintain and improve the quality of systems and services in the existing distance learning system in order to maintain and improve the satisfaction of trainees and learning outcomes.
Co-Authors Abur Hamdi Usman Abur Hamdi Usman Abur Hamdi Usman Achmat Subekan Achmat Subekan Achmat Subekan Achmat Subekan Achmat Subekan Achmat Subekan Achmat Subekan Achmat Subekan Achmat Subekan Adji Suradji Muhammad Adji Suradji Muhammad Akhmad Hanafi Dain Yunta Akhmad Hanafi Dain Yunta Akrama Hatta Ali Djamhuri Amriani, Tenry Nur Andi Muh. Akhyar Andi Muhammad Akmal Arfan Arifuddin Arifuddin, Arfan Ashar Ashar Askar Patahuddin Asri asri Aswanto Muhammad Takwi Hede Aswar, Aswar Bayu Taufiq Possumah Bayu Taufiq Possumah Bayu Taufiq Possumah Bayu Taufiq Possumah Bayu Taufiq Possumah Bayu Taufiq Possumah, Bayu Taufiq Darmanto Darmanto Edil Wijaya Nur Edy Sofyan Fadhlan Akbar Fakhri Sungit Fakhrizal Idris Fitriana Fitriana Hendra Wijaya Henri Priamukti Ihwan Wahid Minu Iskandar Iskandar Iskandar Iskandar Ita Hartati Ita Hartati Jumadil Saputra Khaerul Aqbar Khaerul Aqbar Khaerul Aqbar Khaerul Aqbar Laode Nursyah Dendi M. Amirullah M. Kasim Mahmuddin, Ronny Mazlan Ibrahim Moh. Fadli Mohd Farid Ravi Abdullah Mohd Farid Ravi Abdullah Mohd Farid Ravi Abdullah Muh. Arfah Herwin Muh. Ihsan A.R. Muh. Syukur S. Muhammad Ammar Naufal Muhammad Ikhsan Muhammad Ikhsan Muhammad Ikhsan Muhammad Ikhsan Muhammad Ikhsan Muhammad Yusram Muhammad Yusram Mukran H. Usman Mukran H. Usman Nasrul Nasrul Nasrul Nasrul Rafi, Irsyad Rahmaluddin Saragih Rahmat Rahmat Rahmat Rahmat Ronny Mahmuddin Saharuddin Saharuddin Saragih, Rahmaluddin Saragih, Rahmaluddin Saragih, Ramaluddin Sirajuddin Sirajuddin Sirajuddin Sirajuddin Subekan, Achmat Subekan, Achmat Subekan, Achmat Sulkifli Herman Syandri Syandri Syandri, Syandri Syarul Azman Shaharuddin Tenry Nur Amriani Tenry Nur Amriani Tenry Nur Amriani Wijaya , Hendra Zahari Mahad Musa